This article explains how to prevent members from checking in without a class booking, ensuring that credits are properly deducted to prevent unauthorized access to the studio.
Fast Lane
-
Preventing Unauthorized Check-ins
Ensure there is no self-check-in option available for members without class bookings. -
Manual Check-in Process
Require members to check in at the front desk manually. -
Monitoring Member Activities
Use the MySports app for booking management and implement checks to ensure credits are deducted correctly.
Preventing Unauthorized Check-ins
To prevent members from checking in without a class booking and thus avoiding the deduction of credits, ensure that the system does not allow self-check-in without a prior booking. This means that members cannot simply walk in and start their workout without using a credit.
Manual Check-in Process
Members need to check in manually at the front desk. When a member arrives at the studio without a class booking, the front desk staff should verify their booking status and manually check them in. This ensures that only those who have booked a class or session can access the studio facilities.
Monitoring Member Activities
Utilize the Member app for managing bookings and check-ins. Members should book their classes through the app, which will automatically deduct a credit from their account. Additionally, ensure that there are protocols in place for front desk staff to confirm bookings and manage manual check-ins effectively. This helps in keeping track of member activities and ensures that all credits are accounted for properly.