In this article, you will learn everything about Adyen's Essentials Portal
Quick guide:
- Request access for Essentials
- Log-in for Essentials
- Section 1: Home
- Section 2: Payments
- Section 3: Disputes
- Section 4: Finance
- Section 5: Notifications
Request access for Essentials
If you are using Finion Pay, you can request access to the Adyen Essentials Portal which will give you insights about all your transactions, as well as your payouts and costs of transactions.
Please contact mlpayments@magicline.com to get access to the portal and tell us the E-Mail address that you wish to use for the portal.
Log-in for Essentials
You can log in into Adyen Essentials here: https://essentials-live.adyen.com/
For Username, please enter the username that you can see in the signup-E-mail.
For Account, please enter Company.SportAllianceGmbH
For Password, please enter the password that you defined in the signup-E-mail.
After logging in, you might be asked to select your merchant account. Please start entering your tenant name to see to which accounts you have access to.
Section 1: Home
What can you do here?
- At the top-left, you have the possibility to select your merchant accounts (# 1)
- You can see the number of transactions and the turnover amount for different timeframes. You can adjust the timeframes at the top right (#2)
Section 2: Payments
What can you do here?
- You have an overview over all payments made with Finion Pay. For each payment, you can see the date, amount, payment method and the status.
- If you click on one line, additional information are shown like the shopper receipt and and payment history
Section 3: Disputes
In this section you can see all disputes and chargebacks. In case of credit card chargebacks you have the possibility to defend these by providing proof of charge. However, Finion Pay automatically posts the chargeback amount into the member account in PerfectGym next including a debt claim of the chargeback fee.
It is recommended that you have a proper dunning process in place to automatically contact the members that file chargebacks.
Please note: SEPA and BACS transactions that are charged back are not defendable.
Section 4: Finance
Sales
In this section, you can see an overview over all sales made with Finion Pay.
What can you do here?
- Inspect a detailed overview of all sales for different time frames and granularity (day, week, month)
- See how many refunds have been conducted for any transactions made with Finion Pay.
- Hovering with the mouse over any bar shows you the current settlement details of the transactions of the selected date. More information on payouts with Finion Pay
- Pending = Not yet settled from your member
- Ready to payout = This turnover will be paid out with the next batch
- Paid out
Payouts
With Finion Pay we pay out to your bank account twice per week, on Tuesday and Friday. In the tab Payouts, you can inspect the payout batches.
What can you do here?
- See the payout batches in terms of paid out amount, cost of transactions, adjustments and refunds.
- Clicking on any of the bars shows the payout batches for given payout day
- After clicking on a payout, you can download a report for the payout (#1). This CSV-Report gives an overview over all transactions that were paid out, as well as eventual adjustments. Learn more about adjustments and payouts.
- You can download all reports going to Finance / Settlement details
Payout report
In the following, you will find an explanation of the report and the enclosed transactions that appear in it, especially those that contain a PSP reference. These lines represent processed transactions and contain various types of information:
- Payment Method: The method of payment is represented by an abbreviation. For example, "mc" stands for Mastercard.
- Gross Credit: This is the amount of the transaction that was processed.
- Net Credit: This value corresponds to the actual amount that was disbursed.
- Commission: These are the fees associated with the chosen method of payment. These can vary depending on the transaction amount, starting at 0.8% for debit cards.
In the overview, you may also find lines without a PSP reference. If the "Modification Reference" column contains an entry like "Transaction Fees May 13 2023", this means that the line represents the sum of the fixed transaction fees for that specific day. Please note that a transaction fee of 0.10€ is charged for every transaction processed, regardless of the transaction's status. This means that if your customer's credit card does not have sufficient funds, this fee will still be charged. The commission, however, is only incurred when actual revenues are disbursed.
File format and tips on how to open it with Excel and other tools
The payout report is provided in a Comma-Separated Values (CSV) format, where each column is separated by a comma. Some programs, such as Apple Numbers and Google Sheets, can directly open this file without any additional steps. However, in Microsoft Excel, you may need to perform a transformation to ensure it is readable. You can refer to this Microsoft help article for detailed instructions on how to accomplish that:
Import or export text (txt) or CSV files in Excel
Furthermore, please note that the file follows the English convention for decimal notation, which differs from the convention typically used in Germany. If you need to change the decimal notation, you can refer to the following instructions specific to Excel:
How to change the character used to separate thousands or decimals in Excel
We hope these resources will assist you in opening and working with the payout report effectively. If you have any further questions or concerns, please don't hesitate to reach out to our support team.
Section 5: Notifications
What can you do here?
- Set e-mail notifications for events related to your merchant account
- Fraud: A credit card used in your studio is related to an ongoing fraud process. This might result in a chargeback after a certain time
- Chargebacks: Automatic notifications about chargebacks filed by your member or the card holder
- Account: Any notification related to your account
It is recommended that you subscribe to all system messages.