In this article, you will learn, how to handle members with outstanding dues in your management software and how this affects their access to your facility. You'll also learn how to collect the unpaid amount or allow access anyway in specific cases.
This article covers the following topics:
- Identifying a member with unpaid dues at check-in
- Viewing and collecting unpaid dues at the register
- Allowing access despite unpaid dues
Fast lane
- Go to Check-in.
- Search for the member using the search bar. (Be aware of any active filters.)
- If access is blocked due to unpaid and dunned dues, a notification will appear at the top of the pop-up window.
- Click Cash Register at the bottom of the pop-up window.
- Proceed to collect the outstanding payment.
Note: You can allow access anyway by clicking "Check in anyway" – for example, in exceptional cases.
Identifying a member with unpaid dues at check-in
When a member tries to check in, the system checks whether access should be blocked due to unpaid dues. Important: Not every open amount automatically leads to a blocked check-in. Access is only denied if the unpaid item has already been processed by the dunning system – for example, due to a returned debit – and a lock has been set based on the defined dunning rules. In such cases, a message will appear at the top of the check-in pop-up, indicating that access is currently not permitted until the dues are paid.
Viewing and collecting unpaid dues at the register
Click Cash Register in the check-in pop-up to open the member’s register view. All unpaid items will be listed here – for example, membership fees for specific periods. In the example screenshot, you can see a list of outstanding dues on the right side (e.g. "Best Offer you can get"). You can select the relevant items and initiate the payment process at the bottom. Click Sell now to complete the transaction and collect the unpaid dues.
Allowing access despite unpaid dues
In some cases, you can allow access manually by clicking "Check in anyway", even when a lock is in place – for example, based on internal agreements or goodwill decisions. This option should be used responsibly and documented internally when possible.