In this article, you will learn how to refund online purchases.
Quick Guide:
- Go to Finance / Finance / Online Sales
- Find the specific transaction
- Click on the three-dot menu of the transaction
- Select the refund option
Introduction
If a member has made an online purchase that needs to be refunded and this cannot be done through the normal user account, you can process the refund through the “Finance / Finance / Online Sales” section.
Detailed Steps for Refund
- Access the Finance section: Log in to your Perfect Gym Next account and navigate to Finance from the main menu.
- Navigate to Online Transactions: Within the finance overview, find the Online Transactions section. Click on it to see the list of completed online transactions.
- Find the transaction: Use the search function to find the specific transaction. You can use the member number or the transaction date.
- Initiate the refund: Click on the three-dot menu next to the relevant transaction. Select View Details from the menu.
- Confirm the refund: Follow the instructions to confirm and complete the refund. Usually, you need to provide the refund amount and the reason for the refund.
Frequently Asked Questions
What if the refund option is not available?
Check if the transaction has already been processed or is in a status that does not allow refunds. If needed, contact Perfect Gym Next support for further assistance.
Can any user process refunds?
No, only users with the appropriate permissions in the finance section can process refunds.
How long does it take to process a refund?
Processing time may vary, but should typically be completed within a few business days.