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Using a family contract

Updated

In this article, you will learn how to join a family contract, manage its members, and book classes and appointments for them.

Contents

Quick Guide

  1. Open Contract data / Connect with Family Contract.
  2. Click Add member and choose Invite existing member.
  3. Click Share code and send the code shown to the person joining.
  4. They enter the code under Family account code, choose a Relationship type, and confirm with Join family contract.

What is a family contract?

A family contract lets several members share one contract. The contract holder pays the base fee, other members (for example a partner or a child) are added to the contract. Each family contract has its own family account code, which further members use to join.

Your studio sets how many adult and how many underage members can join your family contract.

Prerequisites

For you to join or manage a family contract, your studio must have set up family contracts for your rate. If that is not the case, you will not see the Connect with Family Contract tab in your contract data. Contact your studio in this case.

Availability: browser and app

Joining a family contract, and managing its members (inviting, creating a new member, removing a member, sharing the code), currently only works in the browser. There is no equivalent screen in the mobile app yet.

Booking a class or appointment on behalf of a family member, on the other hand, works in both the browser and the app.

Joining a family contract with a code

If you received a code from an existing family contract, follow these steps:

  1. Open Contract data / Connect with Family Contract in the browser.
  2. Enter the code into the Family account code field.
  3. Choose your Relationship type to the contract holder (for example partner or child).
  4. Click Join family contract.

If your profile data is incomplete, you are first asked to complete your profile before you can join.

Managing members

As the contract holder, you manage your family contract under Contract data / Connect with Family Contract. There you see all current members with their name, date of birth and member number, underage members are additionally marked Child.

The Add member button gives you two options:

  • Invite existing member: choose Share code. You get your family account code with a button to copy it. Send the code to the person joining. They enter it themselves as described under Joining a family contract with a code.
  • Create new member: choose this option when the person does not yet have their own account, for example a child. Enter their basic data (name, date of birth) and the Relationship type, then confirm with Create new member.

If the maximum number of adult or underage members for your rate is reached, the system tells you and you cannot add a further member of that type.

Removing a family member

In the member list, click Remove next to the member you want to remove and confirm the prompt. The member is then removed from your list, you can add them again later if needed.

Booking classes and appointments for family members

When booking a class or appointment, use Select family member to choose who you are booking for. The booking then shows which member it is for, and appears in your appointment overview marked Booked for or Booked by. This works in both the browser and the app.

Note: This article was created with the help of artificial intelligence and editorially reviewed.