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Cancelling a payment run

Updated

In this article you will learn how to cancel a payment run:

Contents

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  1. A payment run can only be cancelled while it is in the "Open" status. If it is already in the "Booked" status, make sure the bank has not started processing the XML file yet, or contact MemberCash to verify this.
  2. Contact support via your dedicated support email address with the required details to reset the payment run status to "Open".
  3. Go to Finance / Payment runs and click the three-dot menu next to the payment run you want to cancel, then select "Cancel payment run".

Reset the payment run status

To cancel a payment run, you must first reset its status to "Open". Please contact support via your dedicated support email address with the following information:

  • Account number
  • Studio name
  • Amount of the payment run
  • Creation date of the payment run
  • Name of the requester
  • Signature

If the payment run is already in the "Booked" status (it has been handed over to the bank), make sure your bank has not started processing the XML file yet, or contact MemberCash to verify this. Once the status has been reset to "Open", you can proceed to the next step.

Cancel the payment run

After the status has been reset to "Open", cancel the payment run through the menu:

  1. Open the menu and go to Finance / Payment runs.
  2. Click the three-dot menu on the right of the payment run you want to cancel.
  3. Select "Cancel payment run".

Payment runs list under Finance / Payment runs

Important notes

Please note that cancelled payment runs cannot be deleted. They are kept for documentation purposes.