In this article, you will find all the return reasons for MemberCash, as well as a description of the return reason.
| Displayed Reason | Description |
| Purchase Limit | Claim was not purchased because the member is within the purchase limit. Contact your member so they can settle the open claims with Finion Capital. |
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Invalid IBAN
|
Your member has an invalid IBAN. Correct the stored SEPA mandate in the member's account. |
|
Bank Account Dissolved
|
Your member's bank account could not be charged as it has been dissolved. |
|
Attempted Fraud
|
Contact Finion Capital for further information. |
| Insolvency | The member is insolvent. |
|
Member Deceased
|
The member is deceased. |
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Address Incomplete
|
The address stored for the member is incomplete. Please correct the member's address. |
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Invalid Address
|
The address stored for the member is incorrect. Please correct the member's address. |
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Missing/Invalid Information
|
Essential information of the member, such as a bank account or address, is missing. Please correct the data. |
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Claim Already Purchased
|
The claim has already been purchased. If this is a mistake, please contact support. |
|
Claim Already Reversed
|
The claim has already been reversed and permanently rejected. If this is a mistake, please contact support. |
|
Contract Disputed
|
The member has disputed the membership contract during collection. Please contact your member. |
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Direct Debit Authorization Revoked
|
The direct debit authorization has been revoked by a member and Finion Capital can therefore not collect the claims you have submitted. Please contact your member and create a new SEPA mandate. |
|
SEPA Mandate Invalid
|
The SEPA mandate of your member is invalid. Please contact your member and create a new SEPA mandate. |
|
IBAN on Blocklist
|
The IBAN of your member is on a blocklist and cannot be used. Please contact your member and create a new SEPA mandate. |
|
Studio Contract Terminated
|
The member has disputed the membership contract during collection and it has resulted in termination. Please contact your member. |
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Bank Does Not Participate in SEPA Direct Debit
|
The member's bank does not participate in the SEPA Direct Debit scheme. Please contact your member and create a new SEPA mandate. |
|
Maximum Claim Amount Exceeded
|
The amount of the claim exceeds the maximum limit and therefore cannot be purchased. |
|
Maximum Claim Age Exceeded
|
The claim is too old and can no longer be purchased within the framework of MemberCash. |
|
Purchase Temporarily Interrupted
|
The purchase is temporarily interrupted. If this reason persists for a longer period, please contact Finion Capital Support. |
|
Reversal by Studio
|
The claim was reversed due to a request from the studio. |
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Missing Legal Representative
|
The claim belongs to a non-competent member, e.g., due to minority, where the legal representative is missing. Please record the legal representative in the member's account. |
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Studio Closed Due to Regulatory Requirement
|
The studio was closed due to regulatory requirements. |
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SEPA Mandate Repeatedly Invalid
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The SEPA mandate of your member is invalid. Please contact your member and create a new SEPA mandate. |
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Payment Plan Agreed
|
The studio has agreed on a payment plan with the member and Finion Capital discontinues collection. |
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Invalid Creditor ID
|
The creditor ID of the studio is invalid. Please provide a valid creditor ID in the studio's master data. |
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Other Reason
|