How to configure no show penalties

In this article, you will learn how to configure penalties for appointment services and classes in case of no show.

• Create a new appointment penalty configuration
• Add penalties
• Repeating penalties
• Additional dates
• Assign penalty to a class
• Assign penalty to an appointment service
• Display penalties on member details page

Quick guide:

1. Go to Settings / Services / No show configuration.

2. Add configuration
3. Define penalties
4. Assign no show penalty to a class and / or appointment service

Create new no show penalty configuration

Use no show penalties to sanction members for not showing up for appointments and classes. To create a new no show penalty configuration, please go to Settings / Services / No show configuration in your PerfectGym Next and click on "Add configuration" in the upper-right corner. Then choose a name and a color.

Then click on your created no show penalty configuration to get a detailed view.

Add no show configuration

In the first tile, you can define the rules for your no show penalty. Click on "Add no show configuration". Here, you have the following configuration options:

• Choose after how many absences a member should get a penalty.
• Select the type of penalty; here you have three options
  • Block bookings via Branded Web / Portal
  • Block access to all studios
  • Charge no show fee from member account
• Choose the duration of the penalty
• Via "ADD ADDITIONAL NO SHOW BEHAVIOR" you can combine several types of penalties

In the following example, after 3 absences, the member will be blocked from studio access for 2 weeks:

You can define multiple rules by adding additional penalties. For example:

• After 3 absences: Block member for 2 weeks for booking
• After 6 absences: Block member for 3 weeks for studio access
• After 10 absences: Charge 50 $ from member account

Recurring penalties

To avoid having to add an infinite number of rules, you can use the three-dot menu of the "Recurring penalties" tile to define a repeating rule. This will occur as soon as the maximum of the rules defined in the previous step is reached.

Further data

Using the three-dot menu of the "Further data" tile, you can define when the penalty count of a member should be reset. Only if a member attends all appointments within the set time window, the penalty count will be reset. If another absence occurs, the time window will restart.

You can also choose here if penalties have to be confirmed by a staff member. If this option is activated, a pop-up will appear in the calendar as soon as a member's attendance status for an appointment is set to "Not attended" and the conditions for an appointment penalty are met. The respective employee has to then confirm the penalty.