Notification events reference – PerfectGym Next

In this article you will find the full catalog of events that the system fires automatically, grouped by use case, with the communication channels (Email, Letter, SMS, App) each event supports and the default shipping method per event.

About this reference
Membership lifecycle
Appointments and classes
Trial sessions
Payments, dunning and finance
Self-Service and member requests
Leads, parents and customer groups
Loyalty, referral and vouchers
Feature-toggled events

About this reference

This reference is the master catalog of events that the notification system can react to. Each row in the tables below corresponds to one entry you can pick in the Event dropdown when you add a notification rule.

For each event you see:

When it fires: the trigger inside the system that causes the event.
Email / Letter / SMS / App: the channels the event supports. Yes means the channel appears in the Type dropdown for that event. No means the channel is not selectable. Yes* means the channel is supported but only visible when the Member App push notifications feature is enabled on your tenant.
Default shipping method: the value the system pre-fills when you create a new rule for this event. You can change it on rules that allow both shipping methods.

To turn any of these events into an actual notification, see Set up notification rule configurations.

Membership lifecycle

Events fired around contracts, freeze periods and bonus periods.

Event	When it fires	Email	Letter	SMS	App	Default shipping method
New member	A member is created in the system.	Yes	Yes	Yes	Yes*	Automatic dispatch without confirmation
New membership	A new contract is concluded.	Yes	No	No	No	Confirmation before dispatch
New online contract	A contract is concluded online via the Member Platform or web sign-up.	Yes	No	No	No	Automatic dispatch without confirmation
After membership signing	Triggered immediately after a contract is signed.	Yes	No	Yes	No	Automatic dispatch without confirmation
New member trial contract	A trial contract is created. Italy-specific feature flag.	Yes	Yes	No	No	Confirmation before dispatch
Membership upgrade	A contract is switched into a different rate via an online channel.	Yes	No	No	No	Automatic dispatch without confirmation
Membership switch, new term	A member switches into a contract with a new term.	Yes	Yes	No	No	Confirmation before dispatch
Membership switch, remaining term	A member switches and the remaining term still applies.	Yes	Yes	No	No	Confirmation before dispatch
Contract adjustment	A contract change (bulk or individual) is applied.	Yes	Yes	No	No	Confirmation before dispatch
Contract extension term updated with price	Renewal term and price change in one step.	Yes	Yes	No	No	Confirmation before dispatch
Reminder of contract ending	Contract end approaches. Inactive by default.	Yes	Yes	No	No	Automatic dispatch without confirmation
Reminder of contract renewal	Contract renews automatically. Inactive by default.	Yes	No	No	No	Automatic dispatch without confirmation
Initial term ends, reminder	The fixed initial term is about to end.	Yes	No	No	No	Automatic dispatch without confirmation
Cancellation	A regular cancellation is processed.	Yes	Yes	Yes	Yes*	Confirmation before dispatch
Cancellation, extraordinary	Extraordinary cancellation (relocation, medical, etc.).	Yes	Yes	Yes	Yes*	Confirmation before dispatch
Online cancellation	Member self-cancels online.	Yes	No	No	No	Automatic dispatch without confirmation
Contract withdrawal	Withdrawal within the legal cooling-off window.	Yes	No	No	No	Automatic dispatch without confirmation
Application for membership rejected	An online application is rejected.	Yes	Yes	No	No	Confirmation before dispatch
Cancellation, pro-rated residual maturity	Pro-rata residual on early cancellation.	Yes	Yes	No	No	Confirmation before dispatch
Cancellation, complete residual maturity	Full residual maturity due.	Yes	Yes	No	No	Confirmation before dispatch
Cancellation, pro-rated residual maturity with collection	Variant with debt collection handover.	Yes	Yes	No	No	Confirmation before dispatch
Cancellation, complete residual maturity with collection	Variant with debt collection handover.	Yes	Yes	No	No	Confirmation before dispatch
Cancellation, MemberCash purchase-limit rejection	Cancellation triggered by a MemberCash purchase-limit rejection.	Yes	Yes	Yes	No	Automatic dispatch without confirmation
Freeze period created, with extension	A new freeze period is created that extends the contract end.	Yes	Yes	Yes	Yes*	Confirmation before dispatch
Freeze period created, without extension	A new freeze period is created without extending the contract end.	Yes	Yes	Yes	Yes*	Confirmation before dispatch
Bonus period end	The bonus period of a contract ends today. Sent on a delay so the message arrives after the daily cron job.	Yes	No	No	Yes*	Automatic dispatch without confirmation
Additional module external booking confirmation	A member books an additional module externally.	Yes	No	No	No	Automatic dispatch without confirmation

Appointments and classes

Events fired around individual appointments (PT, trial training) and group classes.

Event	When it fires	Email	Letter	SMS	App	Default shipping method
Appointment confirmation	An individual appointment is booked in the back office.	Yes	No	Yes	Yes*	Automatic dispatch without confirmation
Appointment confirmation, external	Same, booked externally (Member App, API, web).	Yes	No	Yes	Yes*	Automatic dispatch without confirmation
Class confirmation	A class slot is booked in the back office.	Yes	No	Yes	Yes*	Automatic dispatch without confirmation
Class confirmation, external	Same, booked externally.	Yes	No	Yes	Yes*	Automatic dispatch without confirmation
Appointment confirmation request	System requests the member to confirm a booked appointment.	Yes	No	No	No	Automatic dispatch without confirmation
Class confirmation request	System requests the member to confirm a booked class.	Yes	No	No	No	Automatic dispatch without confirmation
Appointment cancellation	An appointment is cancelled.	Yes	No	Yes	Yes*	Automatic dispatch without confirmation
Class cancellation	A class is cancelled for all participants.	Yes	No	Yes	Yes*	Automatic dispatch without confirmation
Class cancellation, single participant	A single participant is removed from a class.	Yes	No	Yes	Yes*	Automatic dispatch without confirmation
Appointment change	Time, location, or trainer of an appointment changes.	Yes	No	Yes	Yes*	Automatic dispatch without confirmation
Class change	Time, location, or trainer of a class changes.	Yes	No	Yes	Yes*	Automatic dispatch without confirmation
Appointment reminder	Configurable lead time before an appointment. Inactive by default.	Yes	No	Yes	Yes*	Automatic dispatch without confirmation
Class reminder	Configurable lead time before a class. Inactive by default.	Yes	No	Yes	Yes*	Automatic dispatch without confirmation
Waiting list confirmation	Member is added to a waiting list.	Yes	No	No	No	Automatic dispatch without confirmation
Waiting list, spot booked	Waiting-list member is promoted to a confirmed spot.	Yes	No	No	No	Automatic dispatch without confirmation
Waiting list, spot available	A spot opens while the member is on the waiting list.	Yes	No	No	No	Automatic dispatch without confirmation
Waiting list, appointment starts without spot	The appointment starts and the member never moved up.	Yes	No	No	No	Automatic dispatch without confirmation
Missed appointment	The member did not show up to a booked appointment.	Yes	No	No	No	Automatic dispatch without confirmation
Stream for appointment starts	Live-stream URL is sent when a streamed appointment starts.	Yes	No	No	No	Automatic dispatch without confirmation

Trial sessions

Events specific to trial training sessions (separate from regular appointments).

Event	When it fires	Email	Letter	SMS	App	Default shipping method
Trial session confirmation	Trial session booked via staff.	Yes	No	Yes	Yes*	Confirmation before dispatch
Trial session confirmation, external	Trial session booked externally.	Yes	No	Yes	Yes*	Automatic dispatch without confirmation
Trial session cancellation	A trial session is cancelled.	Yes	No	Yes	Yes*	Confirmation before dispatch
Successful trial training	A trial training is marked successful. Inactive by default.	Yes	No	No	No	Automatic dispatch without confirmation
Trial session voucher compensation	A voucher is issued as compensation for a trial.	Yes	No	No	No	Automatic dispatch without confirmation

Payments, dunning and finance

Events around invoices, returned debits, dunning, payment links and balance receipts.

Event	When it fires	Email	Letter	SMS	App	Default shipping method
Returned debit, manually entered	A returned debit is entered by hand.	Yes	Yes	Yes	No	Confirmation before dispatch
Returned debit, automatic	A returned debit is detected automatically from a bank statement.	Yes	Yes	Yes	No	Automatic dispatch without confirmation
SEPA mandate	A SEPA mandate is created or needs to be re-issued.	Yes	Yes	No	No	Confirmation before dispatch
Payment method invalidated, link	A payment method became invalid; the member receives a Fast-Finance link to fix it.	Yes	Yes	Yes	No	Automatic dispatch without confirmation
Online payment request	An outstanding amount is requested via an online payment link.	Yes	No	No	No	Automatic dispatch without confirmation
Proof of payment	A payment is registered and the member receives confirmation.	Yes	No	No	No	Confirmation before dispatch
Individual invoice	An invoice is generated for a specific open claim.	Yes	No	No	No	Confirmation before dispatch
Invoice run	A batch invoice run completes.	Yes	No	No	No	Automatic dispatch without confirmation
Online invoice	An invoice from the online channel is finalised.	Yes	No	No	No	Automatic dispatch without confirmation
Online cancellation invoice	A reversal or cancellation invoice from the online channel.	Yes	No	No	No	Automatic dispatch without confirmation
Online account balance receipt	Member receives a digital balance receipt.	Yes	No	No	No	Automatic dispatch without confirmation
Online account balance cancellation receipt	Reversal of an online balance receipt.	Yes	No	No	No	Automatic dispatch without confirmation
Consumption credit receipt	Member buys consumption credit online.	Yes	No	No	No	Automatic dispatch without confirmation
Installment plan created	A new installment plan is set up for the member.	Yes	No	No	No	Confirmation before dispatch
Day ticket confirmation	Member purchases a day ticket.	Yes	No	Yes	Yes*	Automatic dispatch without confirmation
Online voucher sales	A voucher is purchased online.	Yes	Yes	No	No	Automatic dispatch without confirmation
Reminder of entry card usage	An entry card approaches its usage limit. Inactive by default.	Yes	No	No	No	Automatic dispatch without confirmation

Self-Service and member requests

Events triggered by member-initiated actions (data changes, reward referrals, double opt-in, check-in reservations).

Event	When it fires	Email	Letter	SMS	App	Default shipping method
Self-Service application confirmation	Member submits a Self-Service request (data change, contract amendment).	Yes	No	No	No	Confirmation before dispatch
Self-Service application approval	Staff approves a Self-Service request.	Yes	No	No	No	Confirmation before dispatch
Self-Service application rejection	Staff rejects a Self-Service request.	Yes	No	No	No	Confirmation before dispatch
"Refer a friend" request received	Reward referral submitted via Self-Service.	Yes	No	No	No	Confirmation before dispatch
"Refer a friend" request confirmed	Reward referral approved.	Yes	No	No	No	Confirmation before dispatch
"Refer a friend" request rejected	Reward referral rejected.	Yes	No	No	No	Confirmation before dispatch
Email confirmation, new contract	Double opt-in email after a contract signing.	Yes	No	No	No	Automatic dispatch without confirmation
Email confirmation, new lead	Double opt-in email after a lead capture.	Yes	No	No	No	Automatic dispatch without confirmation
Marketing consent (double opt-in)	Member triggers double opt-in for marketing consent.	Yes	No	No	No	Automatic dispatch without confirmation
Check-in reservation	Member reserves a check-in slot in a capacity-managed studio.	Yes	No	No	No	Automatic dispatch without confirmation
Reminder of medical certificate expiration	Medical certificate close to expiry. Italy-only feature.	Yes	No	No	No	Automatic dispatch without confirmation
Invalid member address	A member's address is marked invalid (e.g. after a letter return).	Yes	No	No	No	Automatic dispatch without confirmation
Home studio change	The member's home studio is changed.	Yes	Yes	No	No	Confirmation before dispatch

Leads, parents and customer groups

Events for lead generation, parental notifications for minors, customer groups and birthdays.

Event	When it fires	Email	Letter	SMS	App	Default shipping method
New external lead	A lead arrives through an external channel.	Yes	No	Yes	No	Automatic dispatch without confirmation
New external lead, additional	Legacy duplicate of the above. Only fires when the legacy feature is enabled.	Yes	No	Yes	No	Automatic dispatch without confirmation
Parent notification, new member	A minor signs up. Parent or legal representative is notified.	Yes	Yes	No	No	Confirmation before dispatch
Group joined	A member joins a customer group.	Yes	Yes	No	No	Confirmation before dispatch
Group left	A member leaves a customer group.	Yes	Yes	No	No	Confirmation before dispatch
Birthday	A member has a birthday. Letters are queued one day early so they arrive on time. Inactive by default.	Yes	Yes	Yes	Yes*	Automatic dispatch without confirmation

Loyalty, referral and vouchers

Events from the loyalty program, the referral program, and voucher operations.

Event	When it fires	Email	Letter	SMS	App	Default shipping method
Loyalty program member registered	A member opts into the loyalty program. Inactive by default.	Yes	No	No	No	Automatic dispatch without confirmation
Loyalty program level reached	A member crosses into a new loyalty level. Inactive by default.	Yes	No	No	No	Automatic dispatch without confirmation
Reward credit, referrer	The referring member is rewarded.	Yes	No	No	No	Automatic dispatch without confirmation
Reward credit, referred member	The new (recruited) member receives the welcome reward.	Yes	No	No	No	Automatic dispatch without confirmation
Reward redemption	The referrer redeems their reward.	Yes	No	No	No	Automatic dispatch without confirmation
Reward redemption, auto (referrer)	The referrer's reward is auto-redeemed.	Yes	No	No	No	Automatic dispatch without confirmation
Reward redemption, auto (referred member)	The new member's reward is auto-redeemed.	Yes	No	No	No	Automatic dispatch without confirmation
Voucher redeemed	A standard voucher is redeemed.	Yes	Yes	No	No	Automatic dispatch without confirmation
Voucher redeemed, company	A company or corporate voucher is redeemed.	Yes	Yes	No	No	Automatic dispatch without confirmation
Voucher withdrawn	A voucher is revoked.	Yes	Yes	No	No	Confirmation before dispatch
Voucher withdrawn, company	A company voucher is revoked.	Yes	Yes	No	No	Confirmation before dispatch
Contract voucher compensation	A contract voucher is granted as compensation.	Yes	No	No	No	Automatic dispatch without confirmation
No-show penalty	A member receives a penalty after exceeding the no-show limit.	Yes	No	No	No	Automatic dispatch without confirmation

Feature-toggled events

Some events are only available when the matching feature is enabled on your tenant. If you cannot find an event in the dropdown, it is most likely behind a feature flag:

Loyalty program: enables the two loyalty events (member registered, level reached).
Online voucher sale: enables Online voucher sales.
Italian trial contract notification: enables New member trial contract.
Legal representative notification: enables Parent notification, new member.
Post-contract signing notification rule: enables After membership signing.
Online payment request notification rule: enables Online payment request.
Contract voucher compensation notification: enables Contract voucher compensation.
Member App push notifications: enables the App channel on every event that supports it. Look for events marked with Yes* in the tables above.
New external lead, additional: legacy flag. Only relevant if the duplicate lead event is still used on your tenant.

If you expect an event or channel that is missing in your studio, contact support to confirm which features are active on your tenant.