Fallback communication for notification rules

In this article, you will learn: How to configure fallback communication for notification rules

• Fallback configuration
• Example

Quick Guide:

1. Communication / Administration / Notification rules
2. Create or Edit notification rule
3. Add fallback communication

You can configure fallback communication for your notification rules. This way, your members will be contacted via an alternative channel if sending the automated message is not possible (e.g. if there is no valid email address).

Fallback configuration

To configure fallback communication, please go to Communication / Administration / Notification rules in your PerfectGym Next and open your configuration. Then add a new communication rule or edit an existing one, if you want to add fallback communication retrospectively.

Now, click on "Add fallback communication" at the bottom of the dialog.

Please note, that this option is only available for certain events. Some events only have one possible communication channel (e.g. Online contract cancellation only supports E-Mail). So, a fallback option is not available in such cases.

Now you can choose an alternative communication channel, which will be used in case communication via the original channel is not possible. You can add multiple fallback communication options, which will be used in your specified order from top to bottom. 

Please note: The message is only sent once via one channel. The fallback channels are only used in case the previous one is not possible.

Example

In this example, we will first try to send out the message via email. If sending the message was successful, the process will stop at this point. If for some reason sending the message was not successful, e.g. when the member has no valid mail address, then we will try to send out Text message.